What if I don’t have internet access?
You may easily sign up at our locker system located in your building or contact us at customerservice@mylaundrybag.com or 416.862.2224, 1.866.943.8224 and one of our customer service representatives will assist you.
Are there any fees associated with your service?
There are no membership or sign up fees associated with our service other than the minimum order amount of $15 before taxes that is required. Please see our Service Terms and Conditions for "Storage Fees" for items not picked up on time and fees for accessing a locker and leaving it empty.
How can MYLAUNDRYBAG's pricing be competitive to similar premium dry cleaners while offering both eco-friendly cleaning and delivery right to my building?
We achieve this by having a centralized operating facility and no retail storefront overhead. Our streamlined operations and leading edge technology provide our customers the quality and type of service they demand at price that can be competitive to that of premium dry cleaners.
How does billing work?
MYLAUNDRYBAG only accepts payment by credit card. (Visa, MasterCard and American Express). We automatically process your invoice amount to your credit card prior to items being returned to you. Our convenient automatic payment system allows us to process your payment without having to contact you each time there is a transaction. You will receive a detailed copy of your invoice located in the clear sleeve of your garment bag.
How is my credit card information protected?
MYLAUNDRYBAG has partnered with Beanstream, a premier and PCI compliant third party provider and payment processor who holds and protects your credit card information for us. When you first sign up and enter your credit card information, it goes directly to Beanstream which they then assign a profile number to us. When you place an order with us, we request to Beanstream to charge this profile number. We do not store your credit card number anywhere in our system other than the first 6 and last 4 digits for your reference.
How do I update my personal information?
Simply login into MYACCOUNT at our automated locker system or through the website and select the information you wish to update.
How do I opt out from receiving promotional emails?
At times we may send an email to our customers listing any current promotions. You may opt out by logging into MyAccount and updating your "Personal Preferences".
What if I have lost or require an additional personal laundry bag?
Simply place your items in any bag when dropping off your next order and they will be returned in a new MLB laundry bag for a fee of $8.00. Or login into MYACCOUNT at our automated locker system and select Bag Information to order multiple bag(s) for a fee of $8.00 each. Your bag(s) will be shipped to that location.
What if all lockers are full?
You may find on occasion that all lockers are in use. Please check back periodically for availability as lockers are accessed throughout the day. When we notice that lockers are consistently full, we will approach Property Management to investigate the opportunity of expanding the system.
Am I able to access more than one locker at a time?
Yes, providing you have ordered an additional personal laundry bag and you meet the minimum order required per locker.
Am I able to access the locker door again once it has been closed?
Our system is designed to provide secure access of your garments. It is important to note that once you close the locker door, you will not be able to access it again and only MLB staff can do so.
Why does the price of a man's shirt differ from that of a women's blouse?
We are able to process men's laundered shirts at a reduced price point because there is specific machinery designed for pressing standard square cut button down shirts with cuffs and collars. However, men's tailored shirts or women's blouses with special pleats, decorations or any other non-standard design elements, including shirts that do not fit on our machines require to be entirely pressed by hand and will be charged accordingly.
How do I use the Press Only service?
When at the locker system, simply select the "Detailed Drop Off" option and indicate the "Press Only" service. This will tell us that your entire order is "Press Only". If you require both "Cleaning" and "Press Only" service at the same time then place your "Press Only" items in a separate bag inside your personal laundry bag. Please add an "Order Note" noting that "Items in the separate bag are for press only".
What happens if I don’t pick up my order from the locker within the specified time frames?
MLB sends you an email notification when your garments are ready for pick up. All items returned to a locker must be picked up prior to 9 am of the specified date of your Order Delivered email notification. Items exceeding this time frame will be removed from the locker and returned to our facility where a daily storage fee of $5/order/day will apply. We will also provide you with a courtesy reminder notification so you can log into your account and reschedule a delivery date for your garments. You will have up to 30 days to claim your items. Unclaimed items 30 days of the original pick up date will be considered abandoned and will be liquidated or donated to charity.
